Now Hiring - Inside Sales/CSR in Mansfield, TX

Inside Sales/CSR

The Inside Sales/CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be confident at troubleshooting and investigate issues to resolve a customer complaint. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This position requires a self-motivated, self-starter, positive, energetic team-player who enjoys an ever-changing environment focused on continuous improvement of people, process, and product. Working in a manufacturer setting is a plus.

Essential Responsibilities:

• Provides fast, courteous responses to internal and external customers.
• Independently discerns and solves concerns or complaints from customer.
• Maintains active communication between customers, sales staff and manufacturing personnel concerning order status. Review client specifications and provide efficient and economical production alternatives when necessary.
• Maintain knowledge of all Company products, services, and promotions
• Expedites or revises job orders as needed.
• Receives or prepares customer inquiries concerning current and past orders.
• Reviews manufacturing orders ensuring accuracy and completeness of orders.
• Maintains the daily update of production schedule.
• Communicate with external and internal customers on status or delays
• Follow up with internal departments to ensure commitment dates are on time
• Provide update with status to customers production
• Coordinates the preparation of written quotes and proposals.
• Creates estimates and communicates the information with customers and sales department.
• Arranges delivery dates and communicates shipment and delivery information.
• May act as designated representative for specific accounts.
• May maintain shipping dates in database.
• Schedule orders with production
• Coordinate dates with shipping department to ensure they are met.
• Keep track of order progress
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Greet visitors and guests, via phone or on-site visits
• Update and maintain appointment calendars; schedule meetings and events using Microsoft Outlook
• Performs other duties as assigned.

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Strong written and verbal communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work under pressure
• Skilled in Microsoft applications

Education:

High School Degree required or Associates Degree or higher education preferred

Salary:

$19 to $21 per hour and based on knowledge and experience

EOE

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have experience with quoting? If so, please explain:
• Have you worked in a manufacturing environment?

Experience:

• Customer Service: 2 years (Required)

Work Location: In person